InterServer is a web hosting company that offers a variety of packages based on the requirement. The services include packages for beginners, small business, and major companies as well. The established many years ago, and they have sustained over the years while competing with the sharks in the business. InterServer standing in the middle of the sharks (competitors) and you will find out why and how good they are for your business in this review.
The company offers a variety of web hosting to the customers, and we are going to list them one by one.
The names of the packages would put a beginner into a space of confusion. Let's break it down for you so that you can understand the packages properly.
The rest of the packages meant for professional people and businesses.
Many web hosting companies have a dedicated team of writers who go through the customer care call “wrap-ups” that contains call queries information. The collected information offers questions, query, complains, and suggestion offered by the customers.
The official writing team adds a blog or knowledge base that addresses all answers in a blog post or a format that helps the customers quickly.
The InterServer did not hold back, and they have added knowledge base for the customer, so they can learn how to set-up a website and use the web hosting.
The section called “TIPS” that offers migration of websites, setting up an email, WordPress tutorials, FTP tutorials, and many more.
They have also addressed solutions for technical errors such as .htaccess configuration.
Step 1: Go to the official page of TIPS.
Step 2: Scroll down to the bottom to view all or type the query in the search bar.
Step 3: Select any tutorial, and start following it to resolve the issue.
The InterServer knowledge base lacks plenty of information and articles. However, you can call the customer care for more information and technical support.
The InterServer web hosting company does not offer a custom website builder, and no other company in the competition adds it anyway.
The web hosting company rely on the cPanel website builder like every major competitor. The cPanel offers SitePad as a website builder, and it comes with several options & functions that are enough for you to build a website. We have a look at the SitePad features to understand what you are going to get from it.
Everything looks a little complicated at the first impression. Spend an hour playing around with the options, and it grows on you, and WYSIWYG editor makes it easy for you.
The InterServer wants to step up their game and compete with the market leaders such as Bluehost. The company aims to win over the existing customers and new customer by offering free migration services to the customers. Oh yes, you can get free migration from one web hosting to InterServer web hosting.
We know that you don’t have information on the migration rules and limitations.
Let’s close the segment with the last piece of information that migration support starts from shared web hosting or standard web hosting.
InterServer wants to steal the show by offering $5 per month shared hosting, and there is a twist added to it.
Shared Web Hosting or Standard Hosting:
Many packages offered by the InterServer and you have to visit the site to check them out.
The company did not do well explaining the premium features that you get in the packages. However, we are going to fill that gap in this part, so you can understand what you are paying for an expensive hosting.
SSL Certificate has become mandatory for websites, and it is a ranking factor on Google search engine. The InterServer is offering an SSL certificate on every web-hosting package.
LSI MegaRaid SSD caching to load the websites faster and the loading time increases.
Migration from old hosting to new hosting cost you plenty of money. The company is offering professional cPanel to cPanel migration.
INTER-INSURANCE is a professional team check-up. In case, if the website hacked or compromised by the unauthorized person, then the professionals clean up your website during the migration.
Monthly payment option available, so you do not have to burden yourself.
We did not list every feature offered by the company because it varies from the package.
Many experts appreciate the functions of the InterServer because they have added flexible methods so that you can purchase premium hosting.
Currently, the hosting company does not have discount coupons.
The support team extremely important in web hosting because it involves a lot of coding, configuration, hardware, and software. A dedicated customer support team is an important aspect in the industry, and they help you resolve the major technical issues in a few moments. The latest technology prone to hacking, wrong configuration, and mistakes as well. You cannot fix them by yourself, and responsive customer care can fix it in a few moments.
If you have a reckless support team, then you might have to face downtime and several issues with the hosting package.
The company aimed to increase the number of sales by offering competitive services and customer support. You can find the live chat option on every page of the website and click on it to start a conversation with the team. You need an active email address, name, and hit enter to start the conversation.
We have tested the communication level of the InterServer and the results are below.
“ Sabu: Hi Henrick
07:59: Sabu: InterServer offer free website builder?
08:00: Henrick T (IC): In cPanel there is builder called "sitepad"
08:00: Sabu:I assume that every web hosting package comes with cPanel as primary control panel?
08:01: Henrick T (IC): No.
08:01: Henrick T (IC): In standard webhosting it comes.
08:01: Sabu: InterServer does not offer custom website builder?.
08:02:Henrick T (IC): But for all else you have to purchase the license.
08:03: Henrick T (IC): InterServer offers cPanel for standard wehosting there you will get sitepad.
08:03: Sabu: How much does the license cost and the license is for InterServer website builder?
08:04: Henrick T (IC): There is no web builder that is provided by us.
08:04: Sabu: What's the license key for?
08:04: Henrick T (IC): If you have cPanel then you can either buy a new builder or you can use sitepad which is free.
08:05: Henrick T (IC): License is for the cPanel
08:05: Sabu: All right, thank you for the information :)
08:05: Henrick T (IC): If you buy VPS or dedicated servers, you have to purchase cPanel extra
08:05: Henrick T (IC): You are welcome.
08:05: Henrick T (IC): Is there anything else that I can assist you with?
08:06: Sabu: Nope, thank you Henrick :).”
The Live Chat connected to the CEO of the company and it’s a bot.
In the next 20 seconds, the representative has joined the chat, and it’s a human being this time.
The communication between begins at 00:24 seconds with a warm greeting.
I get the first answer from the representative after a minute.
The entire conversation lasted for five minutes, and I got decent replies for the question from the representative.
Overall, the experience was good.
In case, if you do not have an active Internet connection and the phone does not reach the USA communication line, then you can go for the ticket support.
There are millions of people living in places, where an active high-speed Internet connection is not possible. We have villages and small towns that do not offer proper international calls to customer care.
In such cases, you can raise a ticket to resolve an issue. The representative start working on the problem right away and they update you about the status of the solution.
The company has a dedicated line for voice support (201)605-1440 or (877)566-8398.
If you hail from the United States of America, then there is no call cost.
The customer support primary language is English and they have not mentioned secondary language on the website. The language the customer representative going to use is English, so make sure you can understand the USA accent.
The InterServer trusted by millions of customer around the world.
Regarding performance, we have to take several points into consideration, and it might take a second to judge the hosting. However, you have to spend a month using it, or else you can never find the PROS and Flaws of the web hosting.
Many website founders want to rank the site on the #1 result of the Google, and the search engine giant considers speed as a ranking factor. You cannot go wrong with the website page loading speed because the competitors are optimizing the page for the search engine than readers & visitors.
Mobile: A simple test has proved that the website hosting speed is good for the mobile view. We want to point out that the hosting server optimized for mobile users.
Desktop: Unfortunately, the desktop version did not do well, and it scored 79 out of 100. No one can deny that 79 is an average score, but we were expecting more than 90 out of 100.
No one should blame the InterServer servers because we have not properly optimized the page for the desktop traffic.
It's time to put an extensive test on the server uptime on various locations and different parts of the world. Every business wants to aim for customers all over the world, and the international customer would bring more money compared to the domestic-based customers.
In the first test, the results are good, and the server uptime is good in various parts of the world.
A perfect example of tools not working due to the poor status of the servers. It is extremely important to use reputed tools to check your website, or you might have incorrect results.
In the below graph, there are different country names with status in it.
In the below image, we have listed a huge list of country names.
The Anti-theft Protection service procedure is manual, and you have to contact the customer support for verification, and restoration of the account. InterServer started in 1999 by two college students with the goal to offer standard service at affordable pricing. So many years have passed away, but the company has grown into a major brand, but the goal has not changed.
You get standard web hosting services at affordable prices without compromising on the quality.
Everything you could possibly need for your website.